Shipping Policy

At Wernest Professionals, we strive to deliver your orders safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver your purchases.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During product launches, promotional events, or festive seasons, processing times may be slightly longer. We appreciate your patience during such periods.

Delivery Timeline

Estimated delivery timelines are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on your location and courier service availability.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free shipping offers will be communicated on our website from time to time.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via your registered email address or mobile number, wherever applicable.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Natural disasters
• Courier or logistics disruptions
• Government restrictions

Wernest Professionals is not responsible for delays caused by third-party courier partners.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Wernest Professionals shall not be held responsible for delays, failed deliveries, or additional shipping charges arising from incorrect or incomplete address information.

Damaged or Missing Items

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.

To help us investigate the issue promptly, kindly provide:

• Your Order Number
• Clear photographs of the package and product
• A brief description of the issue

Our team will review your request and provide an appropriate resolution.

International Shipping

Currently, Wernest Professionals ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Wernest Professionals

Email:
citrine.bnw@gmail.com

Phone:
+91 92203 30970

Instagram:
@wernest_professional